Welcome to our beauty rebels’ knowledge base! Below you’ll find answers to your most pressing questions about our transformative products and swift global delivery service.
🎨 Product Questions
Q: What makes Illamasqua Sales products special?
A: Our curated selection focuses on professional-grade, transformative makeup from cult favorites like BB creams to show-stopping mascaras. We specialize in products that offer high pigment payoff, long wear, and artistic versatility—perfect for both everyday glam and bold creative expression.
Q: Do you offer samples or testers before purchase?
A: Currently we don’t provide samples, but our 15-day return policy allows you to try products risk-free. Pro tip: Check our Instagram @IllamasquaSales for real customer swatches!
📦 Delivery & Shipping
Q: How fast will my glam essentials arrive?
A: Faster than liquid lipstick dries! Here’s the breakdown:
• Standard Shipping ($12.95): 1-2 day processing + 10-15 day transit via DHL/FedEx
• Free Global Shipping (Orders $50+): 1-2 day processing + 15-25 days via EMS
✨ Order by 2PM EST for same-day processing!
• Standard Shipping ($12.95): 1-2 day processing + 10-15 day transit via DHL/FedEx
• Free Global Shipping (Orders $50+): 1-2 day processing + 15-25 days via EMS
✨ Order by 2PM EST for same-day processing!
Q: Why don’t you ship to some Asian/remote areas?
A: Like the perfect foundation match, shipping regulations vary. Some regions have restrictions on cosmetic imports. We’re constantly expanding our reach—email us at [email protected] to request your area!
💳 Payments & Accounts
Q: What payment methods do you accept?
A: We accept all major cards: Visa, MasterCard, JCB, and PayPal. Your transaction security is our top priority—all payments are encrypted.
Q: Can I change my order after payment?
A: We process orders faster than setting spray dries! Email us within 1 hour at [email protected] with “URGENT ORDER CHANGE” in the subject line. After that? Your beauty loot is already en route to you!
🔄 Returns & Exchanges
Q: What if my highlighter doesn’t spark joy?
A: We offer a 15-day return policy from delivery date. Items must be unopened/unused in original packaging. Contact our beauty advisors at [email protected] to initiate your return—no interrogations, we promise!
Q: Who covers return shipping costs?
A: For change-of-mind returns, customers bear return shipping. If we made a mistake (wrong shade sent, damaged item), we’ll cover all costs and include a free sample as apology!
✨ Pro Tips
Q: How should I track my “Brow Pencil Emergency” order?
A: All orders ship with real-time tracking:
• DHL/FedEx: Tracking link in your confirmation email
• EMS: Use the tracking number at ems.com
Set up notifications to time your delivery for when you need that contour perfection!
• DHL/FedEx: Tracking link in your confirmation email
• EMS: Use the tracking number at ems.com
Set up notifications to time your delivery for when you need that contour perfection!
Q: Why choose Illamasqua Sales over other beauty retailers?
A: Because we treat your makeup like fragile art—each item is hand-selected, climate-controlled, and bubble-wrapped with care. Plus, our global community of beauty rebels gets:
• Flash deals on professional products
• Faster international shipping than local deliveries (ask Priya from Melbourne!)
• A support team that responds quicker than matte lipstick dries
• Flash deals on professional products
• Faster international shipping than local deliveries (ask Priya from Melbourne!)
• A support team that responds quicker than matte lipstick dries
Still have questions? Our beauty-obsessed team at [email protected] responds faster than a setting spray sets your look!