Shipping Policy

At Illamasqua Sales, we celebrate bold self-expression through our premium makeup and beauty products. Just as we empower you to experiment with your look, we offer flexible shipping and return policies to match your adventurous spirit. Here’s everything you need to know about getting your beauty essentials and what to do if you need to make a change.

🔄 OUR REBEL-APPROVED RETURN POLICY

Changed your mind? No problem—even beauty rebels deserve options. Here’s our flexible 15-day return policy designed with your confidence in mind.

Return Eligibility:

• 15 days from delivery date to request return/exchange
• Products must be:
  • Unused and in original packaging (seals intact)
  • Accompanied by proof of purchase
  • In resalable condition

Non-Returnable Items (for health/safety reasons):

• Fragrance (once sealed, the scent adventure begins)
• Hair Treatments (personal care is personal)
• Lash & Brow Treatments (eye area products are strictly yours)
• Makeup items with broken seals

📦 YOUR 3-STEP RETURN PROCESS

1. Request Authorization

Email [email protected] within 15 days of delivery with:

• Your order number
• Product details (name/shade)
• Reason for return
• Whether you want refund or exchange

2. Package & Ship

Once approved, you’ll receive:

• Return authorization number
• Shipping instructions
• Prepaid return label (for quality issues only)

Note: For change-of-mind returns, return shipping is at your expense. We recommend using a trackable service.

3. Processing

Allow 5-7 business days after we receive your return for processing. We’ll email confirmation once complete.

💸 REFUND DETAILS

Refunds are issued to your original payment method within:

• Credit Cards: 3-5 business days after processing
• PayPal: Immediately upon processing

Original shipping fees are non-refundable unless the return is due to our error.

🔄 EXCHANGES

Want a different shade of that show-stopping foundation? Exchanges follow the same process—just specify your desired replacement product in your request. We’ll ship the new item once we receive your return.

🌍 INTERNATIONAL RETURNS

Global rebels note:

• Mark the package as “Returned Goods” to avoid customs fees
• Include all original paperwork
• Return shipping costs are the customer’s responsibility

Remember: At Illamasqua Sales, we stand by our products as fiercely as we stand for self-expression. But when things don’t work out, we make it right—because even beauty rebels deserve flawless service.